Transforming a Fintech: How StashAway is driving productivity with better managers

Executive Summary

StashAway’s journey with OnLoop is still unfolding, but the early impact of aligning technology, continuous feedback, and development processes within a FinTech environment is promising. By implementing OnLoop’s Collaborative Team Development (CTD) framework, StashAway is already seeing improvements in team productivity and alignment, especially during its high-growth phase. Initial results show that consistent feedback, clearer goals, and improved productivity are emerging, all thanks to a people-centric approach that is gradually removing bureaucratic burdens and nurturing continuous growth.

Introducing StashAway and the Challenges in Fintech Growth

StashAway is a digital wealth management platform that uses technology to create personalized investment portfolios based on clients’ risk profiles. Along with investments, it offers cash management solutions to optimize idle funds. Headquartered in Singapore, StashAway also operates in Malaysia, MENA, Thailand, and Hong Kong, serving a diverse clientele across these markets.

As StashAway continues to expand during a high-growth phase, they have faced challenges like inconsistent feedback, unclear goals, and a cumbersome performance management process. Despite having a positive culture, these hurdles have occasionally led to confusion, impacting their ability to scale efficiently. With a mission to enhance productivity and retain top talent, StashAway turned to OnLoop to replace traditional performance management tools with a solution that could sustain continuous development and ensure every team member stays aligned with the company’s objectives.

Shifting from Bureaucratic Processes to Continuous Development

Recognizing that outdated performance management systems were no longer suited to a dynamic fintech environment, StashAway sought a more agile, continuous approach. They partnered with OnLoop, an innovative feedback and goal-setting platform that offered a customized approach to development. Through the introduction of OnLoop’s CTD framework, StashAway is currently transforming its management processes, with a particular focus on manager training, habit-forming technology, and continuous alignment between individual and organizational goals.

Three Key Initiatives Driving Ongoing Impact

StashAway recognized that managers play a crucial role in driving performance and alignment within the company. To support them, three initiatives were introduced to equip managers with the skills to drive continuous growth and alignment. These initiatives include:

1. Habit-forming tech powered by AI:

OnLoop’s AI-powered platform is helping instil the habit of providing feedback and tracking progress among StashAway’s managers. This technology-driven approach ensures that feedback is timely, structured, and actionable, making it easier for managers to maintain clarity and alignment within their teams.

2. In-person and virtual manager training programs:

StashAway partnered with OnLoop to equip managers with the skills necessary to lead their teams effectively. Both virtual and in-person training sessions are reinforcing a culture of continuous development and collaboration.

3. Collaborative Team Development (CTD) framework:

OnLoop’s CTD framework is becoming the backbone of StashAway’s team alignment process. Managers are trained to set clear goals for their teams and provide consistent feedback. With 63% of the organization actively using OnLoop, every team member is now involved in making feedback a regular part of their weekly routine.

Early Results Indicate Positive Change

In the first three months since implementing OnLoop, StashAway is already seeing positive shifts in how teams engage with feedback and goal-setting. Managers are now providing more consistent feedback, which has led to better alignment and increased clarity across the organization. On average, each team member logs into OnLoop 6 times a week, engaging with an average of 5 activities across goal-setting, feedback, and energy management features. This structured approach is helping StashAway gradually remove the bureaucratic processes of traditional tools and focus instead on building a scalable system that enhances productivity.

Empowering Managers and Teams for Continuous Growth

OnLoop’s platform empowered StashAway’s managers to create an environment where continuous feedback, growth, and alignment became second nature. Through its AI-driven insights, OnLoop helped StashAway’s leadership team have more meaningful conversations about performance, driving engagement and fostering a culture where feedback was no longer seen as a chore but as an opportunity for growth.

Conclusion

OnLoop’s platform is empowering StashAway’s managers to create an environment where continuous feedback, growth, and alignment are becoming second nature. Through its AI-driven insights, OnLoop is helping StashAway’s leadership have more meaningful conversations about performance, driving engagement and fostering a culture where feedback is no longer seen as a chore but as an opportunity for continuous growth.

Ready to unlock the full potential of your team with OnLoop? Book a meeting with us today and discover how our AI-powered platform can revolutionize your team while fostering a culture of continuous growth!